SSA’s Push to Incorporate AI into Decision-Making: What It Means for Your Disability Claim

The Social Security Administration (SSA) is embracing artificial intelligence (AI) to modernize its decision-making processes, aiming to tackle backlogs and improve efficiency in handling Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) claims. As of 2025, these efforts are gaining momentum, raising both opportunities and concerns for claimants in Maryland, Washington DC, New York, New Jersey, Baltimore, Philadelphia, Queens, Brooklyn, Bronx, Staten Island, Manhattan, Newark, Long Island, and across the nation. At London Disability, we’re committed to ensuring your application is fairly and accurately considered amidst these changes. Here’s what you need to know.

How is the SSA Using AI in Decision-Making?

The SSA has been leveraging AI for years, but its focus intensified in 2025 with tools designed to streamline disability determinations. Key initiatives include:

• HeaRT System Rollout: Fully implemented by March 17, 2025, the Hearing Recording and Transcriptions (HeaRT) system uses generative AI to produce accurate transcripts of disability hearings, replacing outdated hardware. This upgrade promises faster case reviews and saves the SSA $5 million annually.
• IMAGEN Tool: The Intelligent Medical Language Analysis Generation (IMAGEN) system transforms medical records into usable data, helping adjudicators spot critical evidence faster using natural language processing and predictive analytics.
• Predictive Models: Tools like the Quick Disability Determinations (QDD) process use AI to flag cases likely to succeed, prioritizing them for expedited review. Other models identify potential fraud or medical improvement, shaping continuing disability reviews.

These advancements aim to address the SSA’s 1.4 million claim backlog and reduce processing times, which currently average eight months for initial decisions. However, as AI takes a bigger role, questions linger about fairness and accuracy—priorities London Disability fights to protect.

Opportunities and Challenges for Claimants

For residents of Baltimore, Philadelphia, Queens, and beyond, AI could mean quicker decisions and less red tape. The HeaRT system, for instance, minimizes hearing delays, while IMAGEN could highlight overlooked medical evidence, boosting approval odds. Predictive models might fast-track clear-cut cases, offering relief to those in dire need.

Yet, AI isn’t flawless. Automated transcription can “hallucinate” errors, misinterpreting accents or complex terms, while predictive models might miss nuanced conditions if data isn’t comprehensive. With the SSA under strain—facing staffing cuts and a growing beneficiary pool—these tools must be carefully monitored to avoid unfair denials. London Disability steps in to ensure your application isn’t lost in the shuffle or misjudged by an algorithm.

Why Representation Matters More Than Ever

The SSA’s AI push highlights the need for skilled representation. Here’s how London Disability safeguards your claim:

• Accuracy in Evidence: We compile thorough, precise medical and vocational records to ensure AI tools like IMAGEN interpret your case correctly.
• Fair Consideration: Our team monitors how AI influences your claim, advocating for human review when technology falls short.
• Timely Action: With AI speeding up some processes, we keep your application on track to meet deadlines and avoid delays.

Based in Maryland, we serve claimants nationwide—from Manhattan to Long Island, Newark to Philadelphia—ensuring the SSA’s AI-driven decisions don’t overlook your unique circumstances. While we don’t handle overpayment disputes, our focus is on securing your benefits fairly from the outset.

London Disability: Your Partner in an AI-Driven SSA

The SSA’s AI efforts could transform disability claims, but they also demand vigilance to protect your rights. At London Disability, we’re dedicated to navigating this evolving landscape for claimants in Maryland, Washington DC, New York, New Jersey, and throughout the U.S. Whether you’re filing in Brooklyn or anywhere else, we ensure your SSDI or SSI application is considered fairly and accurately—technology or not.

Call Now for a Free Case Review

Don’t let AI complexities jeopardize your benefits. Contact London Disability today at 844-340-1200 for a free case review. Our experienced team is ready to advocate for you, ensuring your claim stands up to the SSA’s new tools. Call now and secure the support you need nationwide!

Struggling with an SSDI or SSI claim? London Disability serves Maryland, Washington DC, New York, New Jersey, and beyond. Call 844-340-1200 for a free case review today!